Overbooked our room. 5 people one bed. Rude customer service. No apologies were giving from your staff because apparently this company’s motto is: empathy who? We don’t know her. Your staff over talking a customer on the phone. No extra sheets were given even after calling the front desk twice. Let’s see what else….
NEVER WILL I STAY HERE AGAIN!!! The lady answering the room service phone is rude!! They don’t keep a single bottle of water in the room, so I called and ordered one and it literally took a HALF HOUR!!! What the heck it’s water not food!!!! I called to ask what was taking so long and she tried to tell me it had not been a half hour. Um I can tell time lady! Ugh so rude! This hotel is the worst! I come to Vegas a lot, and I will never stay at this hotel again!
Stay away from this hotel. I walked four blocks because they said you had to physically be here to check in early. No mention that it was gonna be $30 more. stay away from this hotel and pay more somewhere else.
