Such a terrible experience so far. Tried to check in early the customer service pushes you to use the kiosk which is just terrible. Takes forever and doesn’t tell you anything about your early check in, just says that you will have to wait for an email, which never came. Then when we finally come to check in at the normal time we are directed to the kiosk again, because of the lack of people they have working which results in huge lines. We finally get through the terrible kiosk again to get our room keys printed and they don’t work. Have to end up waiting in the long lines anyways and there is more to the story but basically the message is they SUCK at customer service! Stay somewhere else! I know I will be.
This place seems to just get worse. Takes several minutes to even get acknowledged at their bar while the employees just shoot the shit amongst each other. Craps is a $15 minimum on a Monday morning at 7am. And they wonder why it’s dead? This place seems to have the most out of touch management in Caesars entire portfolio. No wonder they got bought out by an equity firm.
