Tag: planet hollywood review

WE GOT ROBBED FROM OUR HOTEL ROOM!!!!!!! VERY UNSAFE HOTEL!!!!! If there is one review you need to read it’s THIS one! It was my second time staying at Planet Hollywood this passed weekend for my 21st birthday and it completely ruined my weekend. Several times throughout the night our door was being pushed and knocked on… sounds like nothing but it leads to something. Saturday night my friends and I got back from our hotel and as time was passing we noticed several valuables from our room was missing. One of the items that was missing was my friends purse, they left everything that was in that bag and wrapped it around her towel, but took the bag, her wallet and a makeup bag. Which was weird cause who would steal a Coach bag??? Also, usually people take the whole entire purse but they left her items behind? Then I noticed my JBL speaker was gone, my friend’s giant portable charger (the big ones worth over $90) and all our cash that was tucked away (we left the hotel with our credit/debit cards but cash behind). The clothes in our luggage was rearranged as well, we felt absolutely disgusted. We called the front desk and let them know how unsafe we felt and they moved us to a smaller room which wasn’t even what got me upset… The security named Don (who was very sweet and he was very open and honest with us) told us that THERE ARE NO CAMERAS IN THE HOTEL HALLWAY!!! He said 9 times out of 10 they never know who comes inside the rooms, THE SECURITY HIMSELF TOLD US THIS HAPPENS ALL THE TIME TO THEIR GUESTS!!!!! THE DOORS DO NOT LOCK ALL THE WAY EVEN IF YOU THINK THE DOORS ARE LOCKED!!!!! We spoke to the hotel manager, some short guy named Ron or Ronny (can’t remember because he was irrelevant) and he didn’t even bother to apologize or give us anything in return. His face was blank and with no remorse it was the scariest thing because it seemed so normalized!!! This is a VERY UNSAFE place to stay!!! I recommend you stay anywhere else BUT here!!! One of the worst experiences in all the hotels I’ve stayed in I would never imagine anyone coming to steal items from your room when you’re out. 🙁

Read Michael V.‘s review of Planet Hollywood Las Vegas Resort & Casino on Yelp

 

Stayed in a suite over the weekend. Woke up Sunday morning to find cash stolen out of several family member wallets. Management seemed empathetic at first but said because it was the weekend they’d need a couple of days to investigate so they’d call me by Tuesday if not sooner. Of course, there was no follow up even though the Assistant Front Desk Manager, Rommel Tolentino said he would look into the situation personally. I followed up Wednesday and he tells me “oh, I thought the other manager called you”.

After our experience of having someone enter our room and steal money from our family we just don’t feel safe.

There are double doors to the suite which has the ability to engage a deadbolt that we could have used to keep even those with housekeeping keys from entering the room. At no time were we made aware that this was an option and there’s no instruction anywhere on how to use this deadbolt.

Management says that through their investigation they found that during the time of the incident we DID use the deadbolt. This is a flat out lie. It makes no sense that a staff member from housekeeping stepped foot into our room early Sunday morning asking us if they could service the suite while we were all still asleep. How could they enter if they say the deadbolt was engaged.

They are taking no responsibility. Definitely feel like the hotel management has no care for the well-being of their guests our their valuables.